FAQ
What Payment Methods Are Accepted?
We accept Paypal and all major credit cards.
Do you ship internationally
We are currently shipping to all the countries within the European Union and we are planning to start soon deliveries in most international countries. If you are not in the European Union and do want to be informed when your country will be eligible for deliveries, please subscribe to our Quantic Dream newsletter here.
How Long Will It Take To Get My Package?
If you live in France, you should receive your order within 3 to 7 working days.
For other countries in the European Union, you should receive your order within 10 to 15 working days.
We ship all orders in the same order they entered our system.
You'll get an email from us with your tracking number and your invoice as soon as it ships.
If you ordered a pre-order only item, your order will be shipped to arrive as close to the date listed in the product description. We cannot guarantee the arrival date of your pre-order item, but always aim to have it arrive as close to the street release date as possible.
Please do remember that as of today we are not delivering to countries outside of the European Union. However, we are planning to start delivery in international countries soon. If you to receive an email about the launch of international delivery, please subscribe to our dedicated mailing list here.
If you have not received your product in the announced delays, please contact us through our customer support here.
I want to change my delivery destination:
Please contact us immediately through our customer support. If your order as already been shipped no change of destination will be possible.
Please do consider that if you have done your order before 11 AM CEST your order should be shipped within the same day, otherwise shipping will happen the next working day.
What is the return and refund policy?
As mentioned in our terms of sales, you have 14 days after receiving your order to send back a product.
Who pays the return fees?
When the product is damaged or does not fit your order (wrong product, wrong size), the return fees will be at our expense. However, if the delivered product was fitting your order the return fees will be at your charge.
I want to be informed when a product is back in stock
In our website, go to the product page you want to buy. If the product is not available you can fill in your email in the “out of stock box” and click on “notify me” to receive an email as soon as the product is back in stock.
I did not receive my invoice
After confirming your purchase, you should have received a confirmation email that allows you to download your invoice. Please check your inbox and your spam email folders. If you can’t find your invoice, please contact us through our customer support.
I received a damaged package
If you notice that your package is damaged while receiving it hand to hand, you can ask the delivery man to register the issue during the delivery.
After opening the package, if you judge your product to be damaged, please contact us through or customer support by giving us a clear explanation of the observed issue with your order number and precise pictures (general picture of the damaged product in its wrapping, order number tag). Our support team will get back to you after analyzing your demand with the next steps.
Can I order a product available for pre-orders with another product?
If you want to acquire a product available for pre-order, please place a separate order for said product. This will allow us to ship the products you want as soon as possible.
I did not receive the product I ordered
Please verify your invoice: if the product you received does not match the product you ordered (wrong item / wrong size) it is likely that a mistake was made during the preparation of your package.
Please excuse us.
You can contact us through our customer support. Our support team will get back to you after analyzing your demand with the next steps.
I received my order, but a product is missing.
We recommend that you check the packaging of your package and your products. An item may have stuck to another product.
If despite your verification, you do not find the missing product, do not hesitate to contact us through our customer support.
I want to cancel my order:
Please contact us immediately through our customer support. If your order as not been shipped, we will be able to cancel your order and do a refund.
If your order has already been shipped, you will have the right to use your right of withdrawal within 14 days after receiving your order.
Please do consider that if you have done your order before 11 AM EST your order should be shipped within the same day, otherwise the shipping will happen the next day.
Taxes and duties
We do not cover the cost of any custom duties or taxes due. These fees are responsibility of the recipient and these fees are collected at the time of delivery. Customs fee are determined by you country's government and we do not acquire any of the funds.
